Technical Service Lead

Permanent employee, Full-time · Vilnius LT

Your mission

Macaw is an international company with teams across Netherlands, Germany and Lithuania. Macaw designs, builds and manages digital technology solutions for mobile, online and office. Our clients include companies like Heineken, Eneco, Deloitte and others.

As a Technical Service Lead, you will collaborate closely with our clients to design, build, and maintain modern data platforms. You will become a member of the Data Solutions & Insights (DSI) service line. This service line consists of approximately 50 colleagues divided into 6 smaller teams. DSI is one of the six service lines within Macaw.

In this impactful role, you will lead the charge in growing the team from 8 to 12 data specialists, ensuring their success both operationally and culturally. As a leader, you’ll have the opportunity to shape project direction, guide strategic initiatives within the Service Line, and inspire the team to achieve their full potential.

You’ll drive high-quality results while ensuring alignment with Macaw’s mission and values. This is your chance to make a difference—not just for the team, but for the success of our entire organization.

Are you ready to play a key role in shaping the future of a talented and growing team? As the Technical Service Lead, you will be at the heart of expanding and evolving our Lithuanian team, building a culture of collaboration and ownership.

If you’re passionate about leadership, innovation, and creating a thriving work environment, we’d love to hear from you!

Your profile

Responsible for

The service lead is responsible for a team of professionals:

• For the team to contribute to focus on strategic and tactical results within the service line.

• Strategic planning and efficient team allocation

• Appraisal of the team supported by HR department.

• Maximizing the potential of the service line and contributing to Macaw's overall success.

• To be familiar with HR processes.

Contributing to

• International collaboration on service line level.

• Technology and innovation from a Macaw perspective within the service line. Example includes, but are not limited to participation in initiating new initiatives and facilitating in connecting to (e.g. Microsoft) through MVP programs

• Building the bridge to Germany and Netherlands.

• Commercial activities, marketing, and campaigns on the service line level; e.g., reference cases.

• Interviews and assessments for new talent in the team

• Providing effective people management and support to team members.

Required experience

• Expertise in domain-specific knowledge areas, both as a professional and in combined roles

• 4+ years of leadership experience as a principal.

• Proven ability to build and grow teams successfully.

• Experience working in an international setting.

Required competencies

• Demonstrated leadership and management skills, with recognition as a strong leader.

• Lateral leadership style; empowers and challenges a group of specialists/leaders to build a successful service line team.

Desired behaviours

The desired behaviour of a Team Lead should be: strong leadership, commitment on accountability, effective communication and reporting, combine tactical and operational thinking, ‘can-do’ mentality, collaboration mindset - everything in line with Macaw values.

Why us?

Joining Macaw isn’t just about a job—it’s about embracing a culture of growth, flexibility, and well-being. Here’s what you can expect:

• Extra paid holidays.
• Flexible hours and remote work options, including the possibility to work from abroad.
• Home-office setup budget.
• Free parking and lunch discounts.
• Comprehensive health insurance from Compensa.
• A training budget for professional development.
• Referral bonuses.
• A wellness package that supports mental health, including free psychologist consultations.

We offer a competitive salary range of €5500–€8000 gross, tailored to reflect your experience and qualifications.

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About us

We love challenges! Under this motto, our teams combine their expertise at locations in Lithuania, the Netherlands, and Germany. As a rapidly growing digital agency with more than 450 creative minds, data and tech experts, strategists, and ambitious talents, we develop forward-thinking digital solutions for our clients in interdisciplinary teams.

At Macaw, people are at the center of everything we do — our culture is defined by teamwork, authenticity, and diversity. To ensure collective success and the satisfaction of each individual, we place special emphasis on collaboration that brings joy and fulfillment, fostering a culture where everyone can be themselves. In addition to professional and personal development, we promote health, well-being, and full flexibility in terms of work location and hours — remote, in-office, hybrid, whenever it suits you.

We continuously strive to improve and evolve based on feedback from our team.
In the areas of Data & Technology, Digital Marketing, and Strategy & Consulting — as a distinguished Microsoft and Platinum Sitecore Implementation Partner — we offer high-quality technical expertise. We help clients like Heineken, Eneco, Aktion Mensch, congstar, Deutsche Telekom, Düsseldorf Airport, Henkel, L'Oréal, Melitta, REWE, RWE, Vorwerk, and many more.

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Your application!

Challenge accepted? Then please submit your application via the application form. We look forward to hearing from you!