Your mission
Essence of the job
The technical service lead acts as a principal consultant to a specific group of professionals within a service line. As a member of the leadership team of a service line, the service lead co-owns the P&L and drives the development of the service line for the short and long term.
The service lead is responsible for the professional well-being of his team, their work, career, and knowledge development.
Contribution to the mission, vision, strategy
Contributing through maturing the team within the service line along with the other teams to meet the short and long-term objectives of the service line and thus Macaw in a comprehensive and coherent way. Maturity includes the quality of services (towards customers, partners, and employees) and the business (operational and financial performance).
Your profile
Responsible for
The service lead is responsible for a team of professionals:
• For the team to contribute to focus on operations and the operational financial results within the service line.
• The right allocation via planning and optimal billability of the team.
• Appraisal of the team supported by HR department.
• Maximize the service line potential as a whole as well as Macaw in general.
• To be familiar with HR processes.
Contributing to
• International collaboration on service line level.
• Technology and innovation from a Macaw perspective within the service line; possible participation in initiating new initiatives, facilitating in connecting to (e.g., Microsoft) through MVP programs, etc.
• TSL is responsable for building the bridge with Germany and Netherlands.
• Commercial activities, marketing, and campaigns on the service line level; e.g., reference cases.
• HR/Recruitment; facilitating on recruitment processes, etc.
• People management towards the employees within the team.
Required experience
• Service line knowledge areas (also as a professional and in a combined job).
• Leadership as a principal experience 4+ years.
• Building and extending a team.
• Working in an international setting, including nearshoring.
Required competencies
• Leadership and management skills/being recognized as a leader.
• Lateral leadership style; empowers and challenges a group of specialists/leaders to build a successful service line team.
Desired behaviours
The desired behaviour of a Team Lead should be: strong leadership, commitment on accountability, effective communication and reporting, combine tactical and operational thinking, ‘can-do’ mentality, collaboration mindset - everything in line with Macaw values.
Why us?
Joining Macaw isn’t just about a job—it’s about embracing a culture of growth, flexibility, and well-being. Here’s what you can expect:
• Extra paid holidays.
• Flexible hours and remote work options, including the possibility to work from abroad.
• Home-office setup budget.
• Free parking and lunch discounts.
• Comprehensive health insurance from Compensa.
• A training budget for professional development.
• Referral bonuses.
• A wellness package that supports mental health, including free psychologist consultations.
We recognize the value you bring, and that’s why our final offer is tailored to reflect your experience and qualifications.
About us
We love challenges! Under this motto, our teams combine their expertise at locations in Lithuania, the Netherlands, and Germany. As a rapidly growing digital agency with more than 450 creative minds, data and tech experts, strategists, and ambitious talents, we develop forward-thinking digital solutions for our clients in interdisciplinary teams.
At Macaw, people are at the center of everything we do — our culture is defined by teamwork, authenticity, and diversity. To ensure collective success and the satisfaction of each individual, we place special emphasis on collaboration that brings joy and fulfillment, fostering a culture where everyone can be themselves. In addition to professional and personal development, we promote health, well-being, and full flexibility in terms of work location and hours — remote, in-office, hybrid, whenever it suits you.
We continuously strive to improve and evolve based on feedback from our team.
In the areas of Data & Technology, Digital Marketing, and Strategy & Consulting — as a distinguished Microsoft and Platinum Sitecore Implementation Partner — we offer high-quality technical expertise. We help clients like Heineken, Eneco, Aktion Mensch, congstar, Deutsche Telekom, Düsseldorf Airport, Henkel, L'Oréal, Melitta, REWE, RWE, Vorwerk, and many more.
